How to Use Conditional Formatting on Unread Outlook Messages. The steps are for newer versions of Outlook: Open the View ribbon menu in MS Outlook. Click View Settings to the left. Select Conditional Formatting. Click the Add button. Name your new conditional formatting rule (Custom unread mail, for example). Click Font to change the font settings.
Hello Monique, and thank You for your reply!
1. Yes, we have earlier used the OWA for 6 monthes, but we needed the Outlook for integration towards our system. The messages in OWA are not marked as read until we read them. This only occurs in the Outlook 2010 program.
2. We have made folders/rules, and the messages in these folders (rules), stay 'unread' until we click on the folder, and read the messages. All these folders are a 'part of the inbox'. All the messages in the folder 'Inbox' are marked as 'read' as described. (Difficult to explain; inbox is sort of a root, and the folders are like subfolders..)
3. We have only one user. No one else has access to our mail other than me and my boss.
But I will not do this on the rules, while they are working just fine! They stay marked until i read them, just as I want the inbox to do. None of the rules have 'marke it as read' in them, and they are working properly.
I have tried to look through the settings in OWA, if there were an issue with the syncs. I have no knowledge in exchange mail, so maybe deep inside the settings there are some sync-options? Strange enough, that the messages stays as unread in OWA...
![Mark Mark](/uploads/1/2/5/7/125779218/477756947.jpg)
I can capture a video, but how do I upload it here?
Thank You again.
With best regards,
Mladen.
Active4 years, 2 months ago
This question already has an answer here:
- How to fix the wrong number of unread emails flag in Outlook? 9 answers
In an Outlook folder, sometimes even though I marked all messages as read, the folder list shows '1', as if there's an unread message.
Note: This is Outlook connected to a corporate Exchange server.
JonathanJonathan1,99455 gold badges1919 silver badges2525 bronze badges
marked as duplicate by fixer1234, nc4pk, DavidPostill♦, mdpc, nKnJan 15 '17 at 13:29
This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.
4 Answers
Workaround: Right-click folder -> properties -> Click 'Clear Offline Items'.
- All items disappear - yikes!
Now close & re-open Outlook - folder will re-sync from server, and without the unread mark.
JonathanJonathan- All items disappear - yikes!
Now close & re-open Outlook - folder will re-sync from server, and without the unread mark.
1,99455 gold badges1919 silver badges2525 bronze badges
My workaround:
In the 'Search Current Mailbox (Ctrl+E)' box, type: read:noand hit Enter.
Then when it shows, 'Find More on Server' link, click it. The unread email should appear. Make sure you click on it if it doesn't automatically switch to read.
Click the 'X' in the search box to clear the 'read:no' search -- it does not work if you do any other operation, including clicking on another box, at this point!
Frustrating, but fixable, thankfully.
Nathan PralleNathan Pralle
I found this usually happened when someone on your network sent a message, then UN-sent it. You can ask your admin person to turn it off, but I think it's on for a reason.
The answer above would definitely reset the counter. I can't remember in outlook, but I know in my email program at work (first class), I can right click the folder, choose 'Mark as Read', and the system does a manual recount to zero
Canadian LukeCanadian Luke18.5k3333 gold badges9797 silver badges153153 bronze badges
It's definitely a difference between server data and local (cached) data and that was resolved by @Jonathan's workaround (both server data and local data are now showing as 0KB in properties under the folder size); however the unread item count remained problematic.
I found that the issue appeared resolved if I switched the folder from showing the total number of items to the number of unread items, which suggests there is a hidden item in that folder (although there can't be as it's 0KB in size!). Looking at How to fix the wrong number of unread emails flag in Outlook? led me to outlook.exe /cleanviews. That didn't seem to work immediately, but after a while (and having received new mail in the 'problem' folders) I noticed the phantom messages were no longer there...
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Mark WilsonMark Wilson